Wednesday, July 18, 2012

My Money Leaf Scam & Their Need for a Usability Specialist

This morning I looked at my bank account and noticed a charge from a My Money Leaf. I didn't make a purchase with a company by that name so I did a google search. The first thing that popped up was SCAM. I couldn't even find the name of the website on the first page, every search result on the first page had the word scam in it. So I type in www.mymoneyleaf.com and I got what I was looking for.

At first glance the website looks legit.

The design is simple, everything is organized so it seems easy to find the information you are looking for. Looks can be deceiving.

I found it strange that I was on the home page and didn't see anything about the company and what they do. So I scroll down and click the 'Learn More' button.


That link takes you to the 'Rewards' tab.



 I didn't ask to find out about rewards, I want to know about the company!
Clicking on the 'Get Cash' tab also lead me to the 'Rewards' tab. And when I clicked on 'Settings' it took me to the 'Contact Us' page, which isn't even a tab, and can be found at the bottom of the page.

I tried to find information on the company again by clicking the 'Company' link at the bottom of the page, but it took me back to the 'Rewards' tab. 

It already sucks getting scammed, but it's even more frustrating to get scammed by people who don't know much about usability. 

If you're wondering, I did contact my bank and have them stop the payment. I also called the customer service number provided by the My Money Leaf website, and was on hold for about 10-15 minutes. My bank gave me a different customer service number for them, and after being on hold for 10 minutes someone finally answered. She told me that my information came from one of their lender partners after I applied for a $1500 loan on July 16th. I never applied for a loan that day, so the scary part is that they got all of my information from somewhere. 

***UPDATE***
After calling my bank and My Money Leaf I was able to get the money credited back to my account. I look at the detailed statement on my online bank account and it says it came from a  web  payment to www.mlhelp.org, I went to the website and this is the page is goes to:


If you look closely the title of the page is called 'Money Leaf Help', but the header of the page just says 'mlhelp.org'. The customer service number is different from the one on the My Money Leaf Website. 

I hope this is the last of My Money Leaf in my life. If they want to do a better job at scamming people I suggest they get a UX professional on their team first so that the scam actually looks real. 

9 comments:

  1. I looked in my account this morning and there was a charge for same thing I never applied for. I call be put on hold for 15 min and get hung up on. I am worried now someone has my banking info.

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    Replies
    1. Erin, I had to call again and just wait for someone to answer my call. Call your bank and let them know what happened so they can reverse the charges.

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  2. I have disoputed the charges from these dip shits and my bank says it was authorised. I have no idea wtf this company even is. Im fighting it and we should try getting this company national awarness and go after them,take everything they have.

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    Replies
    1. my bank also said the charges were authorized, so I had to file a claim and tell them that I didn't authorize it.

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  3. If you log on with your information on the mlhelp.org they will have a cancel button because this also happened to me and they return your money within 5 days

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  4. The company behind all of this is Mpower LLC, aka Mpowering (www.mpowering.com) owned by Alain Templeman. He runs a bunch of scam companies, here are just a few My Cash Guardian, My Money Leaf, My Money Toolbox, Zeal Money Solutions, Zeal Funding Solutions, etc. Don't waste your time filing complaints on the scam message boards, because every company he uses is only active for a few months and then he just changes the name and load it on his little platform and he instantly he has a new company.

    If you have been scammed file a compliant with the Utah Attorney General at uag@utah.gov or the Utah Department of Consumer Protection at http://consumerprotection.utah.gov/complaints/manual.html.

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    Replies
    1. This is flat out wrong and inaccurate--Alain isn't at all involved in any of the companies listed by "Rick". The 2 masterminds of this operation are Jared Mosher, Adam Bronson and Tedd Johnson--all of whom operate out of St.George Utah. You need to get your facts straight.

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  5. I canceled my account last month and this month they still took it out. I dont know what to do

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  6. Wat in the wold is going on here takin money from my acct. Wit out my approval and you call that app fee, $29.95 for what . For yall victims of this bullshit call your banks and get ur money back believe me ur bank will give it back and fight for u. My acct. Is not safe o my God

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